Our searchable knowledge base and FAQ are available 24/7 via https://support.miri.tech, and can help resolve many questions or issues immediately.

If you require further support, the first step is to file a support ticket with us. You can initiate a ticket by visiting https://insights.miri.tech/public-support and filling out the fields. It is also helpful to generate a device report from the router and attach it to the ticket. Device reports include information about the hardware status as well as specific Speedify data.

Support tickets are answered within 24 hours during normal business days. Miri support hours are Monday–Friday from 9am-5pm EST. Once a ticket is filed, support may respond to you via email, Zoom video conference, or by phone. We also have the ability to remotely assist you by registering your device to our helpdesk Control Hub. If this is required, a support technician will provide you with the necessary details via your support ticket.

Please note that with the Miri X510 router incorporating the Speedify SDK, there are two separate support teams (Miri and Speedify) that might need to work with you to resolve your inquiry.

If you are unable to file a ticket, you can also email support@miri.tech or call us at (855)970-MIRI.

Miri provides technical support relating to diagnosing and resolving hardware issues or unexpected problems configuring or setting up the router. Miri will, at its sole discretion, also provide general assistance regarding how to use the router. However, product training and step-by-step installation or configuration services are not included in the scope of the Miri technical support included with the router, and must instead be purchased separately.

For issues related to your internet service provider (such as your satellite provider, broadband or mobile carrier) please contact the provider directly.