Support Form

Support tickets are answered within 24 hours during normal business days. Miri support hours are Monday–Friday from 9am-5pm EST. Once a ticket is filed, support may respond to you via email, Zoom video conference, or by phone. We also have the ability to remotely assist you by registering your device to our helpdesk Control Hub. If this is required, a support technician will provide you with the necessary details via your support ticket.

Please note that with the Miri X510 router incorporating the Speedify SDK, there are two separate support teams (Miri and Speedify) that might need to work with you to resolve your inquiry.

Name(Required)

First Last

Company / Business Name

Primary Email Contact(Required)

Add Additional Email Addresses

Separate emails by ; and they will be included in communications.

Reason for Support(Required)

Device Selection(Required)

Hardware Serial Number

Details(Required)

Please provide us with detailed information to help resolve your issue quickly. If would like to attach video depicting an issue, please upload to cloud folder like Google Drive, OneDrive, Dropbox and share a link.

Contact Information

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Note that device repair or replacement is handled by the distributor located in your country of purchase.

Phone(Required)

Required by shippers for return of items. If this is a support only request, this allows us the ability to call you as well.

File

Drop files here or

Accepted file types: tgz, pdf, jpg, png, Max. file size: 256 MB.

Please attached a device log file and screenshots. To generate a device log file, follow this knowledge base article: https://tinyurl.com/2h7h6p66

CAPTCHA